HIWIN LOGO

Products

HIWIN fights counterfeit、Zero Tolerance!

  1. Foreword:
  2. The main products of HIWIN include linear guideways, ball screws, industrial robots and medical robots. HIWIN is currently the world’s largest manufacturer of ballscrews; and second largest manufacturer of linear guideways. The products produced by HIWIN are related to manufacturing accuracy, positioning accuracy and operating rigidity of the equipment. Therefore, HIWIN pursues good and stable product quality, allowing customers to obtain higher added value after using HIWIN products and become a winner in this field.

    Regarding the counterfeit problem in the market, HIWIN has invested considerable resources to safeguard the image of HIWIN brand and reduce the chance of customers obtaining counterfeit HIWIN products. HIWIN hopes that through the promotion of this page, customers can identify the authenticity of HIWIN products, have better understanding and provide relevant counterfeiting information to HIWIN and participate in HIWIN intellectual property protection actions to maintain the quality of everyone\'s products.

  3. HIWIN Linear Guideway counterfeit problems:
  4. Because of the unique red (referring to the oil scraper) and green (referring to the end cap) color of HIWIN\'s linear guideway blocks, there are currently many manufacturers in China that make counterfeit HIWIN blocks in red and green. These fake linear guideway blocks may also have been sold to various countries. After HIWIN\'s pursuit of intellectual property right protection, the HIWIN trademark is usually not displayed on the counterfeit blocks, and only the unique color scheme of the HIWIN red and green color is copied.

  5. HIWIN safeguards the benefit of customers and actively invests in anti-counterfeit operations:
  6. We thank the Chinese government for their focus on intellectual property right, and actively assisting in cracking domestic counterfeit manufacturers. HIWIN has also issued certificate of appreciation and pennants to the Market Supervision Administration department for assisting HIWIN in the administrative investigation and handling of counterfeits in the market. Currently more than 150,000 Linear Guideway blocks have been seized.

  7. HIWIN would like to remind customers on how to avoid buying counterfeit HIWIN products:
  8. To protect your right, please remember if you purchased a counterfeit HIWIN product, it will affect your after service and at the same time cause damage to your machine and equipment, even could lead to serious safety issues.

    Do not buy HIWIN products lower than the normal market price, because the price war in the market is a strategy of the counterfeit companies to attract customers to buy their counterfeit products.

    If you have requirement for HIWIN products, please contact HIWIN Headquarters, subsidiaries and authorized distributors. If you do not know whom to contact in your location, please contact HIWIN customer service (Service email: business@hiwin.tw)

    Standard Block
    Miniature Block
  9. How to check a genuine HIWIN Linear Guideway:
  10. Please confirm if the「HIWIN」trademark is available as per below picture(The following blocks products take the red, green and gray color blocks as an example. The red, green and black color blocks also uses the same identification method. The gray and black colors refer to the blocks color), without 「HIWIN」trademark, you may have purchased a counterfeit product.

    If there is a「HIWIN」 trademark and the purchase channel is unclear with poor quality, suspecting to be counterfeit, please contact HIWIN customer service (Service email: business@hiwin.tw)

  11. To report a counterfeit:
  12. If you have confirmed to have purchased a counterfeit product, please contact HIWIN counterfeit investigation team (email: right@hiwin.tw) and provide us the source of purchase (seller name, telephone, address and invoice). On confirming the infringement by our team, we will take legal action. HIWIN will keep all information of the provider as confidential and not leak to third party.